Support

Need help with Ollie? Email support@olliehabits.app and the Ollie team will get back to you.

It helps to include your iPhone model, iOS version and a short description of what happened. Please don't send health details we don't need to fix the issue.

Steps are missing or late

Ollie reads steps from Apple Health. Check iPhone Settings › Privacy & Security › Health › Ollie and make sure Steps is on. Steps from an Apple Watch can take a few minutes to reach your iPhone. If yesterday's steps arrive late (by noon the next day), Ollie still counts them for your streak.

Ollie Plus

To manage or cancel your subscription, open iPhone Settings, tap your name, then Subscriptions. To get Plus back on a new iPhone, tap Restore purchases in Ollie. Refunds are handled by Apple at reportaproblem.apple.com.

Your data

Ollie has no account, no sign-up and no Ollie server. Your water amounts and step counts stay on your iPhone. If you keep "Streaks follow you" on (Me › iCloud), your streak days, best streak and medals are saved in your own private iCloud, so they come back on a new iPhone. We can't see any of it, so we can't recover it for you. See the Privacy Policy for details.

Ollie is a wellness app, not medical advice. Read the Disclaimer. If you feel very unwell, call your local emergency number.